Frequently Asked Questions

Who does Dr. Hank help?

MyDrHank is a full service pharmacy, but we are most known for helping men and women who struggle with weight loss or erectile dysfunction and want to do something about it quickly, easily, and discreetly.

What medication is available from Dr. Hank?

MyDrHank can supply all of your pharmacy needs, but our most popular products are Weight Drops (Semaglutide), Generic Viagra®, and Generic Cialis®.

Do I need a prescription?

You do need a prescription to take Semaglutide, Generic Viagra®, and Generic Cialis®. Our telemedicine doctors will approve you without even needing to leave your home.

What if I already take Semaglutide, Viagra®, or Cialis®?

That’s okay! Our doctor will review your current dose and prescribe you appropriately.  This will save you money and give you access to MyDrHank’s fast, convenient, and discreet refill process.

How does this work?

We will ask you a few clinical questions just like your doctor would and in most cases ask you a few basic questions over text in order to get the medication prescribed.

Do I have to give you my credit card information now?

Usually yes, we do ask for a credit card information up front. So that once we have your approval, we can get the medication shipped out once you are ready. But you will never be charged unless you are approved and we are ready to ship your medication out. You can even specify a certain day for this charge if that is more convenient for you.

Can I get a subscription?

Yes. You can choose one of our convenient subscription options. That way you will always have your medication available when the time is right.

What is your return policy?
We want to make sure you get the best service possible. If your package does not contain what you ordered, or arrives damaged, we will make it right and will work to ship you a replacement in a timely manner. Because of the nature of our products, we cannot accept any returns.
What about shipping?

Shipping is free with every order. Once we receive your prescription and payment we will ship your products within 24 hours. You should receive your items within 5 business days.

How can I contact you?

For the fastest response, test us at 689-220-1779, or send an email to us at [email protected]. You can also give us a call 888-588-8094.

Where do you ship from?

We use three different Pharmacies to ensure you get your medication from a properly licensed facility and one close to where you live.  They are:

MidTown Express Pharmacy, 300 20th Ave N #105, Nashville, TN 37203

InnovaScript, 641 Kolter Dr, Indiana, PA 15701

UpScript, PO Box 6552, Scottsdale, AZ 85261

I need to speak to a Pharmacist!

Please contact MyDrHank for most concerns at 1-888-588-8094

If you need to speak to a pharmacist or practitioner regarding complaints, concerns, or an adverse event involving your medication you may do so here:

MidTown Pharmacist in TN: 615-320-8410

Postmeds Pharmacist in CA: 650-353-5495

What are your hours of operation?

We are in the office Monday- Friday 9AM to 5PM EST

I need a specialist, how do I reach their customer service?

Call us anytime from Mon-Fri 9am to 5pm Est at 1-888-588-8094